Refund policy
Atualizado em 28 de out. de 2026
When a purchase on Crekiss can be refunded, and how to ask for it.
Kisses
Kisses already spent are not refundable. You can ask for a refund of Kisses you bought and have not spent; we decide each request, and always refund where the law requires it.
Subscriptions
You can cancel a subscription at any time. It stays active until the end of the period you paid for and is not refunded pro rata.
Exclusive Calls
A call is charged on the time it ran, and any part you paid for but did not use is returned to your wallet.
Unlocked content
Paid content is not refundable once unlocked, unless it is unavailable or not as described.
How to ask
Write to support@crekiss.com with the date and amount of the purchase.